Making sure that your product arrives promptly and safely is extremely important to us. To ship our products we use the courier service of Australia Post as well as an Australia Wide Courier Service.
At present The Makeup Box Shop does not ship internationally. Our prices include shipping unless stated otherwise. For parcels being sent to Northern Territory, South Australia, Western Australia and Tasmania a small shipping charge of $7 per parcel applies.
In most instances your parcel will be dispatched within 24 business hours of your payment being made. Delivery time is approximately 2-3 business days for Queensland, New South Wales, Australian Capital Territory and Victoria. Delivery time to South Australia and Western Australia is approximately 3-4 business days. Please note this is only a guide, delivery to remote areas may take up to 7 business days. In some instances delivery will occur faster than the time frames stipulated above. If purchasing for a gift or birthday please allow enough time for delivery.
Our couriers deliver between 9 – 5pm Monday to Friday. If no one will be home during these hours we ask for an alternate address to be provided. When you can accept parcels to a work address this is preferable. Where applicable our courier can leave your parcel at your front or back door if safe to do so however you must request this when placing your order. Where parcels are left unattended we cannot accept any responsibility for loss or damage.
Tracking your parcel
You will be provided a tracking number via email once your order has been dispatched. You can track your parcel online should you wish to follow its journey. Please allow up to 24 hours for the details to be loaded about your parcel.